Question 1

What should I buy for my first project?

Accepted Answer

Start with one of our curated starter kits. Each kit is organised by craft and project size, so you receive compatible materials in practical quantities without having to calculate everything yourself.

Question 2

Can you help me calculate how much material I need?

Accepted Answer

Yes. Send us the dimensions of your mould, the number of pieces you intend to make, and the material you want to use. We will help you estimate a sensible quantity before you order.

Question 3

Can I collect my order in Lagos?

Accepted Answer

Yes. Lagos pickup is available by arrangement. Once your order is prepared, we will contact you with the pickup location, collection window, and any information needed before arrival.

Question 4

How quickly will my order arrive?

Accepted Answer

Orders within Lagos typically arrive within one to three working days. Delivery outside Lagos depends on the destination and courier. You will receive an update as soon as your order is dispatched.

Question 5

Do you deliver outside Nigeria?

Accepted Answer

We support deliveries across Africa and selected international destinations. Shipping availability, cost, and timing depend on the destination and whether the materials have courier restrictions.

Question 6

How should resin and gypsum be stored?

Accepted Answer

Keep materials tightly sealed in a cool, dry place away from direct sunlight and moisture. Always retain the original label and consult the product-specific instructions before use.

Question 7

What happens if an item arrives damaged?

Accepted Answer

Photograph the package and affected item as soon as it arrives, then contact us within forty-eight hours. We will review the issue and arrange the appropriate replacement or resolution.

Question 8

Do you offer wholesale or bulk quantities?

Accepted Answer

Wholesale ordering is currently being prepared. For large project quantities or recurring studio requirements, contact us directly and we will let you know what can be arranged.

Pompom

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